Even supposing, the lawsuits in Q1 is 19,730 and extra many than the ones in quarter 2, which is 15,377 accounting to 58 p.c. All lawsuits are from phone customers within the nation over billing linked problems.
The billing-related problems come with deductions for activation of unauthorised Price Added Products and services (VAS), erroneous fees, fees for unauthorised products and services, fees for unsuccessful calls, fees for undelivered Quick Message Carrier (SMS), lack of ability to switch tariff plan, deductions for digital top-u.s.no longer gained, fees for caller ring again track no longer downloaded, amongst different.
Others lawsuits come with SMS/MMS and VAT accounted for the second one and 3rd best possible quantity of lawsuits gained by way of the fee, which might be 8 consistent with cent and 7 consistent with cent respectively in Q2.
SIM card problems had 3 consistent with cent, lack of ability to succeed in name centres had one consistent with cent, recharge card problems had 3 consistent with cent and knowledge centre problems had six consistent with cent. Name set-up demanding situations noticed 5 consistent with cent lawsuits and failed/unsuccessful DND request accounted for 6 consistent with cent.
A comparability of lawsuits gained in Q1 and Q2, 2017 confirmed a discount within the quantity of lawsuits gained by way of 22.06 consistent with cent.
Nonetheless, Leader Deolu Ogunbanjo, President, Nationwide Affiliation of Telecommunications Subscribers of Nigeria (NATCOMS), has known as for reimbursement for subscribers.